Delivering improved citizen experiences for Texas
Agency 39A partnered with Accenture to implement the Texas MyGov platform, improving digital access to licensing, tax, and DMV services. Through user research, persona development, and rapid prototyping, the project delivered a scalable, user-centric solution. READ MORE
Challenges:
Their primary challenge and goal was meeting the increased demand for digital accessibility within government services. We provided a comprehensive understanding of the user's needs and expectations and the development of a solution that would not only meet these needs, but be scalable and extensible to a wide range of government services.
Solutions:
The solutions we provided involved conducting interviews, developing personas, creating journey maps, and facilitating design sprints––all centered around the singular focus of delivering prototypes to validate our approaches with actual end users. The process was rooted in UX and UI design principles, and the solutions were developed through rapid prototyping and service design methodologies.
Results:
Agency39A's research aligned citizen experience scenarios to address five commonly requested services on the MyGov platform. By integrating the end-to-end citizen journey, we maximized the use of a platform-as-a-solution (PaaS), creating a scalable and extensible model. This solution effectively transformed digital access for Texas citizens, revolutionizing their interaction with government services and showcasing Agency39A's expertise in enhancing public sector digital experiences.
What our clients say
“Working with Agency 39A on the development of our new website was a terrific experience. It is very challenging to find a marketing agency that can design and develop a new website that combines the art and science required in today’s world. Agency 39A did that for us, and while doing so, made the experience enjoyable. Everyone we interacted with was friendly, kind, on-time, and knew their stuff.”
STEVEN CURRY, CEO
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MUSTARDSEED
“Agency 39A’s expertise in design and development - paired with their strong understanding of the healthcare industry - has made them a perfect fit partner for San Ysidro Health. The team is professional, responsive, knowledgeable, and kind. With their help, we’ve revolutionized our digital presence for patients and are already seeing the benefits!”
Brett Phillips, Business Implementation Director
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SAN YSIDRO HEALTH
