Challenges: 

Comprehensive stakeholder interviews with diverse groups of patients and providers revealed several key challenges for MD Anderson. These challenges included back-end processes like materials management, as well as front-end processes involving patient and caregiver interactions with clinical staff. Specific areas of concern spanned intake, pre-op, surgery, post-op, discharge, materials and inventory management, technology and communication, and adherence to industry best practices.

Solutions: 

Drawing from the insights gathered from interviews, secondary research, and competitive research, we proposed that Agency39A develop a mobile application. The mobile app, developed through human-centered UX and UI design, ensures a seamless surgical experience for care teams, staff, patients, and caregivers.The mobile application prototype, refined through rapid prototyping and usability testing, aids caregivers and patients in managing surgery plans, setting preferences, receiving reminders and notifications, utilizing geolocation and wayfinding, and completing follow-up questionnaires.

Results: 

Agency39A developed a mobile application that dramatically improved MD Anderson's communication, reducing patient confusion and frustration. This innovation boosts patient and caregiver confidence and empowerment. Enhanced transparency and staff communication efficiency allow MD Anderson to swiftly identify and resolve obstacles, resulting in a less stressful experience for both patients and staff. This project showcases Agency39A's expertise in creating impactful digital solutions for healthcare.